Refund & Cancellations Last update 11 months ago

Before Employer/Buyer cancels a Service/Project, we recommend them to communicate with the Seller in the WorkStream and express his concerns so that the Freelancer has an opportunity to address them. Most issues can be sorted out efficiently with simple communication and Freelancers on GigLancer care about keeping their clients happy.

If the Buyer/Employer is not able to communicate with the Freelancer or communication with the Freelancer is not working and the Buyer/Employer feels that the Freelancer is not adhering to the Rules of engagement then the Buyer can also contact GigLancer Customer Support for assistance to get the Service/Project back on track.

1.1 Cancellation of a Service/Project

After the Commencement of a Service/Project, the Buyer or Seller may request a cancellation:

a) The requestor must notify the other party of the cancellation by placing a message in the WorkStream. Alternatively, if there are funds in the Safe Deposit /Credit Section Account and the Buyer/Employer believes that they are entitled for a refund (subject to Section 1.2), the Buyer/Employer can notify the Freelancer of the cancellation by requesting a refund using the “Request Refund” action on the WorkStream.

b) If the Buyer/Employer fails to notify the Seller/Freelancer in the WorkStream that he wishes to cancel the Project and the Project is subsequently completed, the Buyer/Employer must pay for the service delivered in accordance with these terms and conditions.

Once notified of a cancellation:

a) The Freelancer should stop working on the Service/Project immediately;

b) The parties should agree in the WorkStream what payment is necessary for any work completed (or time spent, if it is a per hour Custom Project). If the cause of the cancellation was not due to the circumstances defined in Section 1.2 the Seller/Employer is entitled to request payment at minimum equal to the value of the deposit funds held in the Safe Deposit/Credit Section Account.